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Looking to setup online bill pay or get other billing information?
View our Billing Information Page

Billing Information

At Totelcom, we are a community. A community that believes in helping our members every way we can. Which is why we made sure to make your monthly bill as easy to read as possible and why we put important information at the top to help make handling and filing simpler for you.

Pay My Bill
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Setting Up Online
Bill Pay

First Setup Account

  1. Go to https://totelcom.smarthub.coop/.
  2. Click on “Sign up to access our Self Service site.”
  3. Enter Account Number located on your bill.
  4. Enter Last Name or Business Name (Enter in all capital letters).
  5. Enter Email Address.
  6. Click Submit.

Set Security Questions

  1. Choose Security Question 1.
  2. Enter answer for Security Question 1.
  3. Choose Security Question 2.
  4. Enter answer for Security Question 2.
  5. Enter characters in the security box.
  6. Click to accept Terms and Conditions
  7. Click Submit.

Confirm and Set Password

  1. “Congratulations!” page will be displayed when registration is successful.
  2. Before clicking the Login button, check your email from admin-no-reply@smarthub.coop for your temporary password.
  3. Email address should be displayed. If not, re-type your email address.
  4. Enter temporary password.
  5. Click Login.
  6. Email address should be displayed on “Change Your Password” page. If not, re-type your email address.
  7. Type your new, changed password.
  8. Re-type and confirm the new password.
  9. Click Submit.
  10. Answer the question, “Would you like to turn off paper bills?”
  11. Click Submit.
  12. Set up the required Security Passphrase and click “Save.”
  13. Click orange “Make Payment” button to pay bill online. Once payment is made, click “Log Out” in the top right hand corner.

Additional Payment Options

Totelcom customers have several convenient payment options when it comes to paying their Totelcom monthly telephone/internet bill. Please see the choices below.

VISIT THE BUSINESS OFFICE
To make a payment in person, bring your payment by Totelcom’s business office located at:

6100 Hwy. 16
De Leon, TX 76444

BANK DRAFT
Take the worry out of remembering to pay each month by putting your Totelcom bill on automatic bank draft. A voided check with the checking account and bank routing number, plus the account’s authorized signature is all that’s needed to get this free payment option started. Simple and easy. Bill payment by draft will automatically take place on the 10th of each month.

MAIL CHECK OR MONEY ORDER TO
If paying by mail, mail check or money order along with detachable portion of the face page of your bill to:

Totelcom Communications, LLC
P.O Box 290
De Leon, TX 76444
(An additional charge will be incurred for returned checks.)

CHECK-BY-PHONE
Call the Totelcom office at 254-893-1000 to make a check-by-phone payment. Give us a call, let us know the amount you want to pay, and let us generate a check over the phone. This payment option is fast, free, and super convenient.

DEBIT/CREDIT CARD
Customers wanting to use a debit/credit card to make a payment on their Totelcom account can call 254-893-1000 with the payment amount and card information.

ADDITIONAL PAYMENT INFORMATION:
The payment due date is located at the top of your Totelcom bill and is considered past due if not paid before that date. Payment facilities are available at the De Leon and Gorman offices for customers making payments after normal business hours.


If payment is not received by the due date, or you do not meet mutually agreed upon payment arrangements, your telephone service may be disconnected. If disconnection occurs, payment of all past due charges may be required before service can be reconnected, and you will be charged a reconnect fee. Also, you may be asked to pay a deposit.


If you have any questionable charges on your bill, call our business office and speak to a customer service representative. Explain the possible errors to the representative. If the error cannot be resolved, please pay the undisputed charges by the due date so you will maintain a good payment record while the problem is being investigated.

VISIT THE BUSINESS OFFICE:

To make a payment in person, bring your payment by Totelcom’s business office located at:

6100 Hwy. 16
De Leon, TX 76444

or

1189 West South Loop
Stephenville, TX 76401

BANK DRAFT:
Take the worry out of remembering to pay each month by putting your Totelcom bill on automatic bank draft. A voided check with the checking account and bank routing number, plus the account’s authorized signature is all that’s needed to get this free payment option started. Simple and easy.

MAIL CHECK OR MONEY ORDER TO:
If paying by mail, mail check or money order to:

Totelcom Communications, LLC
P.O Box 290
De Leon, TX 76444

or

Totelcom Networks
1189 West South Loop
Stephenville, TX 76401

(An additional charge will be incurred for returned checks.)

CHECK-BY-PHONE
Wireless internet customers from the Comanche area can call the Totelcom office at 254-893-1000 to make a check-by-phone payment. Give us a call, let us know the amount you want to pay, and let us generate a check over the phone. This payment option is fast, free, and super convenient.

DEBIT/CREDIT CARD
Customers wanting to use a debit/credit card to make a payment on their Totelcom wireless internet account can call 254-893-1000 (Comanche area customers) or 254-965-4323 (Stephenville area customers) with the payment amount and card information.

Understanding Your Bill

The following information is provided to assist you in understanding Totelcom bills and billing schedule.

Charges for local service and equipment are billed one month in advance. Long distance calls and repair charges are billed after they have been made.
Totelcom prepares and sends out statements to be in the hands of its customers on the first day of each month. The payment due date is located at the top of your Totelcom bill and is considered past due if not paid before that date. You can mail your payment or pay your bill at your local service office during regular business hours. Payment facilities are available at the De Leon and Gorman offices for customers making payments after normal business hours. Other payment options include check-by-phone, automatic bank draft, and debit/credit card.
If the bill is not paid on time, a “Reminder Notice” is mailed to the customer. If the bill is still not paid when the new bills are prepared, the amount due will appear on the bill as a previous balance. A “Disconnect Notice” is then mailed shortly after the new bill, specifying a date by which the past due amount must be paid to avoid disconnection or interruption of service.

If service is disconnected because of non-payment, a reconnect fee will be charged and a security deposit may be required before service is restored. If you are unable to pay your bill on time, please contact the office to make acceptable payment arrangements.
Totelcom’s credit and collection policy is lenient but is strictly enforced. Much of the policy is driven by the fact that Totelcom must pay the long-distance telephone companies at the end of each month for all long-distance calls which Totelcom bills for these Companies. This occurs whether or not Totelcom collects from its customers for the long-distance calls.
If you have any questions on your bill, call your service representative. Explain the possible error to the representative, who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated.

For any questions concerning your bill please call your Customer Service Representative at 254-893-1000.

Additional Billing Questions?

Check out our support page for contact information and Billing FAQs.

Visit Our Support Page

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