Totelcom offers long distance service through its affiliate Comanche County Long Distance (CCLD) throughout the Totelcom Communications, LLC service area.
*Rates apply to calls made at any time to any place in the continental U.S. only. Price does not include taxes.
*Price does not include taxes.
Has anyone had trouble calling you in recent days? If so, rest assured you are not the only one. This trouble seems to be happening far too often across the entire nation. So, what’s the problem?
Advanced networks which are used to carry the majority of calls between large cities can sometimes create software interconnection issues that could affect call routing, especially if the advanced networks do not have their own directly connected circuits but hand off to another long distance carrier. This scenario, unfortunately, is prevalent and most common to rural areas. Because the call never reaches the called party’s network, there is not an opportunity to look at the call path and make any kind of resolution from the called end.
The FCC is aware of this issue and has demanded carriers have a network in place that can handle all calls with quality. Also, the FCC is trying to collect information as to which carriers have problems and when call completion issues arise. If this situation does happen, you can file a customer complaint report at http://transition.fcc.gov/eb/rcc/RCC_Form2000B.html or call the FCC at 1-888-225-5322.
Completing the report or making the phone call to the FCC is best when made by the calling party (individual who placed the call). However, either the calling or called person(s) may file the complaint so long as the long distance carrier of the calling party is known.