Providing dependable telecommunication service since 1952
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Check Your Coverage
See the services available in your area.
Technical Support #: 1-800-261-5911 or 254-965-4323 (Stephenville)
Technical Support Hrs. Mon - Fri 8 a.m. - 9 p.m.
E-mail: customerservice@totelcom.net
Need Help? Click HereHigh Speed Broadband Internet
Totelcom offers several speeds and competitive monthly pricing to meet your Internet needs. Whether it’s simply surfing the net, playing a favorite game, or watching a favorite TV show or movie, Totelcom can get you up and running with its high speed Internet services. For additional information on Totelcom’s high speed broadband Internet service call 254-893-1000 or visit the business office at 6100 Hwy. 16 South in De Leon.
High Speed Internet and Connect Assist Pricing
DON’T FORGET!
Add Connect Assist for $8.95/mo. and receive an all-inclusive technology service that not only diagnoses an Internet problem when it occurs, but can help keep your devices running smoothly with TechHome Protect.
TechHome Protect covers one desktop and one mobile device, and offers SecureIT Web Security anti-virus protection for computers, phones, and tablets. Other services within TechHome Protect include anti-theft protection for your smartphone or tablet, 50GB of file backup, and convenient password manager to keep personal information safe.
(Without Connect Assist, current service charges are minimum $60 for each service call plus $60 per hour.)
Zone 1 (Inside De Leon or Gorman City Limits)
| Download/Upload Speeds | Monthly Charge |
|---|---|
| 1.5Mb/512kb | $36.95/mo. |
| (One active device; limited video quality) | |
| 15Mb/1Mb | $69.95/mo. |
| 15Mb/3Mb | $99.95/mo. |
| 25Mb/3Mb | $109.95/mo. |
(Additional $20 Monthly Credit with a Phone Line; 15Mb and up)
Zone 2 (Outlying Service Areas)
| Download/Upload Speeds | Monthly Charge |
|---|---|
| 1.5Mb/512kb | $39.95/mo. |
| 4Mb/1Mb | $59.95/mo. |
| 15Mb/1Mb | $89.95/mo. |
| 15Mb/3Mb | $99.95/mo. |
| 25Mb/3Mb | $109.95/mo. |
| . |
(Additional $20 Monthly Credit with a Phone Line; 15Mb and up)
Fiber (De Leon City Limits Only)
| Download/Upload Speeds | Monthly Charge |
|---|---|
| 50Mb/50Mb | $99.95/mo. |
| 1Gb/1Gb | $249.95/mo. |
(Additional $20 Monthly Credit with a Phone Line)
| * | All speeds require a six-month service commitment. Free modem included. Disruption in continuous service will result in an early termination fee equal to prorated contract period billings. Price does not include taxes and mandatory fees. Internet speeds may vary and are not guaranteed. E-bill is included free on 15Mb and up. A paper bill can be printed and mailed for $2.50. |
| ** | Data usage will incur overage charges. |
Zone 1 (Inside De Leon or Gorman City Limits)
| Download/Upload Speeds | Monthly Charge |
|---|---|
| 15Mb/1Mb | $109.95/mo. |
| 15Mb/3Mb | $139.95/mo. |
| 25Mb/3Mb | $159.95/mo. |
(Additional $20 Monthly Credit with a Phone Line)
Zone 2 (Outlying Service Areas)
| Download/Upload Speeds | Monthly Charge |
|---|---|
| 15Mb/1Mb | $129.95/mo. |
| 15Mb/3Mb | $139.95/mo. |
| 25Mb/3Mb | $159.95/mo. |
(Additional $20 Monthly Credit with a Phone Line)
Fiber (De Leon City Limits Only)
| Download/Upload Speeds | Monthly Charge |
|---|---|
| 25Mb/25Mb | $139.95/mo. |
| 50Mb/50Mb | $229.95/mo. |
| 100Mb/100Mb | $399.95/mo. |
| 1Gb/1Gb | $499.95/mo. |
(Additional $20 Monthly Credit with a Phone Line)
| * | All speeds require a six-month service commitment. Free modem included. Disruption in continuous service will result in an early termination fee equal to prorated contract period billings. Price does not include taxes and mandatory fees. Internet speeds may vary and are not guaranteed. |
| ** | Business plans include unlimited usage and premium service. |
Remote Technical Support
Is your wireless network secure? If your wireless network isn’t secure, any number of users in the area could be stealing your Internet connection, which could slow it down! If you’d like technical assistance for this or any other technical difficulties with your network, give us a call first, then click here to allow us to remotely connect to your computer for assistance.
Security Alert: Phishing
WE WILL NEVER ASK FOR YOUR PASSWORD!
A growing number of malicious e-mails and websites have been created for the express purpose of stealing your personal or financial information, usernames, and passwords. These e-mails and websites are specifically designed to appear as if they come from or belong to a legitimate organization, such as Totelcom or your bank. This practice is known as phishing or spoofing. Totelcom will never solicit any such information.
Although stopping these crimes altogether may not be possible, as Benjamin Franklin once said, “An ounce of prevention is worth a pound of cure.” Anti-Phishing Working Group dedicates itself to wiping out Internet scams and fraud.
