Customer Service

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Since 1952, Totelcom has been offering telecommunications services to its many customers in the Comanche, De Leon, Eastland, Dublin, and Stephenville areas. These services include telephone, long distance, plus wired and wireless internet service. Depending on your location, Totelcom may be able to provide you one or all of these quality communications services.

Call our customer service representatives at 254-893-1000 for more information.

CLICK HERE TO VIEW/PAY BILL ONLINE

For your convenience, click on the link above to view and/or pay your Totelcom bill online. Set up instructions are listed below:

1. Go to https://totelcom.smarthub.coop/.
2. Click on “Sign up to access our Self Service site.”
3. Enter Account Number located on your bill.
4. Enter Last Name or Business Name (Enter in all capital letters).
5. Enter Email Address.
6. Click Submit.
7. Choose Security Question 1.
8. Enter answer for Security Question 1.
9. Choose Security Question 2.
10. Enter answer for Security Question 2.
11. Enter characters in the security box.
12. Click to accept Terms and Conditions
13. Click Submit.
14. “Congratulations!” page will be displayed when registration is successful.
15. Before clicking the Login button, check your email from admin-no-reply@smarthub.coop for your temporary password.
16. Email address should be displayed. If not, re-type your email address.
17. Enter temporary password.
18. Click Login.
19. Email address should be displayed on “Change Your Password” page. If not, re-type your email address.
20. Type your new, changed password.
21. Re-type and confirm the new password.
22. Click Submit.
23. Answer the question, “Would you like to turn off paper bills?”
24. Click Submit.
25. Set up the required Security Passphrase and click “Save.”
26. Click orange “Make Payment” button to pay bill online. Once payment is made, click “Log Out” in the top right hand corner.

Payment Options – Telephone/Internet

Totelcom customers have several convenient payment options when it comes to paying their Totelcom monthly telephone/internet bill. Please see the choices below.

VISIT THE BUSINESS OFFICE:

To make a payment in person, bring your payment by Totelcom’s business office located at:

6100 Hwy. 16
De Leon, TX 76444

BANK DRAFT:

Take the worry out of remembering to pay each month by putting your Totelcom bill on automatic bank draft. A voided check with the checking account and bank routing number, plus the account’s authorized signature is all that’s needed to get this free payment option started. Simple and easy.  Bill payment by draft will automatically take place on the 10th of each month.

MAIL CHECK OR MONEY ORDER TO:

If paying by mail, mail check or money order along with detachable portion of the face page of your bill to:

Totelcom Communications, LLC
P.O Box 290
De Leon, TX 76444
(An additional charge will be incurred for returned checks.)

CHECK-BY-PHONE

Call the Totelcom office at 254-893-1000 to make a check-by-phone payment. Give us a call, let us know the amount you want to pay, and let us generate a check over the phone. This payment option is fast, free, and super convenient.

DEBIT/CREDIT CARD

Customers wanting to use a debit/credit card to make a payment on their Totelcom account can call 254-893-1000 with the payment amount and card information.

ADDITIONAL PAYMENT INFORMATION:

The payment due date is located at the top of your Totelcom bill and is considered past due if not paid before that date. Payment facilities are available at the De Leon and Gorman offices for customers making payments after normal business hours.

If payment is not received by the due date, or you do not meet mutually agreed upon payment arrangements, your telephone service may be disconnected. If disconnection occurs, payment of all past due charges may be required before service can be reconnected, and you will be charged a reconnect fee. Also, you may be asked to pay a deposit.

If you have any questionable charges on your bill, call our business office and speak to a customer service representative. Explain the possible errors to the representative. If the error cannot be resolved, please pay the undisputed charges by the due date so you will maintain a good payment record while the problem is being investigated.

 

Payment Options – Wireless Internet

VISIT THE BUSINESS OFFICE:

To make a payment in person, bring your payment by Totelcom’s business office located at:

6100 Hwy. 16
De Leon, TX 76444
or
1189 West South Loop
Stephenville, TX 76401

BANK DRAFT:

Take the worry out of remembering to pay each month by putting your Totelcom bill on automatic bank draft. A voided check with the checking account and bank routing number, plus the account’s authorized signature is all that’s needed to get this free payment option started. Simple and easy.

MAIL CHECK OR MONEY ORDER TO:

If paying by mail, mail check or money order to:

Totelcom Communications, LLC
P.O Box 290
De Leon, TX 76444
or
Totelcom Networks
1189 West South Loop
Stephenville, TX 76401
(An additional charge will be incurred for returned checks.)

CHECK-BY-PHONE

Wireless internet customers from the Comanche area can call the Totelcom office at 254-893-1000 to make a check-by-phone payment. Give us a call, let us know the amount you want to pay, and let us generate a check over the phone. This payment option is fast, free, and super convenient.

DEBIT/CREDIT CARD

Customers wanting to use a debit/credit card to make a payment on their Totelcom wireless internet account can call 254-893-1000 (Comanche area customers) or 254-965-4323 (Stephenville area customers) with the payment amount and card information.